Q：Why does your price change so frequently?
ANSWER: We raise and decrease our
prices in accordance with market supply and demand. When supply is short and
demand is high, prices will increase. When supply is plentiful but there is
little demand, prices will decrease. This is the reason for changing prices and
also why currency prices may vary from server to server on one game.
Q：How is delivery accomplished?
ANSWER: After you complete the order
process and have sent payment, the order appears in our delivery queue in the
order in which it was received. Our delivery team will then log into the
appropriate game and contact the character specified on the order form. If our
delivery team is unable to make contact, an e-mail will be sent to the contact
address provided. You may reply to this e-mail or log onto our live chat to
verify the status of your delivery.
Q：How long does delivery take?
ANSWER: If your order is in stock we
can usually deliver within 30 minutes, deliveries can occasionally take up to 90
minutes or longer however depending on order volumes and game server
traffic.
Q：What confirmations should I expect once I've placed an
order?
ANSWER: You will receive an email
within 30 minutes after placing an order. If your order was approved, this email
will confirm your order. Otherwise, it will notify you that this order failed
and will give you instructions on how to process your order. Once your order
delivers, a delivery confirmation email will be sent. We may also require
additional verifications or information before accepting an order. We will
contact you if your order is cancelled or if additional information is required
to accept your order.
Q：I have been waiting in game for a really long time. How do
I confirm my order?
ANSWER: If you have placed an order and
have been waiting in game for more than 30 minutes, first check your contact
email to see if we have tried to locate you. If no email is in your inbox, feel
free to log into our live chat window and speak with one of our customer service
representatives to confirm everything is alright with your order.
Q：Is it safe to purchase at Realpoor?
ANSWER: Realpoor deals with several
thousand customers worldwide and delivers hundereds of products every day. We
have not received any complaints from our customers regarding problems with game
producers! Realpoor offers a professional service, fast deliveries and extremely
competitive prices.
